6.0.2.2 Add Customer Contact 3.4.1.1 Manage Customer Contact

Reference: Start Premise Based Service for Landlord-Tenant Process Model - Page 5 for the business process diagram associated with this activity.

Group: Service Agreement Activation Process

Actor/Role: CC&B

Description: The Customer Contact is added in CC&B. If configured, CC&B can automatically create a Customer Contact when Service Agreements are activated. CC&B creates a Dashboard Alert for the Customer Contact information and displays the last contact in the Dashboard Alert.

•	Manual Process: The CSR or Authorized User can create a Customer Contact online based on established business rules.

•	Automated Process: Based on configuration a Customer Contact can be created automatically.

Process Names

•	SAACT - The service agreement activation process updates the status and SA/SP reads for pending start and pending stop service agreements.

Entities to Configure

•

SA Type

•	Installation Options

•	Customer Contact Class

•	Customer Contact Type

•	Batch Control

Available Algorithms

•	SAAT-CC This algorithm creates a Customer Contact upon SA Activation.